Wednesday, October 12, 2016

Changing customer experiences through Moodle

At New Zealand Language Centre the students tend to be English language learners, where there are over 25 nationalities represented at the school.
Pete Jones shares that, he sees his 'customers' in relation as the students, the academic staff, and the administrators. Prior to implementing the Moodle project all the diagnostic, placement tests were completed as paper based and had to be manually marked, within very tight time frames. Now students complete most of their placement test online, and the reading, grammar, and vocabulary tests are now automatically graded.
Moodle was a catalyst for NZCL to review and update their placement test. The existing test had many of the gap fill type questions, where the responses are sometimes not cut and dried. It also encourages students to learn the language in a decontextualised way. The new test has an embedded cloze type test that offered a contextualised scenario, where the organisation could be more confident in the responses that were being given in the test. It has been well worth the investment.
Previously, student would write their contact details onto a form, and then someone had to decipher the handwriting and add the details to a database. 
One of the next steps is to develop a theme for Moodle, that would also complement the new web site.
To sum up, the Centre has met their original objective. Over 70% of students said they preferred this system "it is more convenient than the paper test". For those who didn't prefer it the reason given was previous familiarity with paper based tests. Some of the unintended consequences including having to look at the whole orientation of new students, which has meant providing more time to welcome the students - and this has resulted in a longer timeframe for the placement tests removing a lot of stress for the academic staff. In addition, some of the staff have signed up to the Learn Moodle MOOC.

Image: HP Mini. CC ( BY NC ) Flickr image by Tuesday Digital:

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